1. Introduction
Lucky Haven Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website luckyhaven.co.uk (the "Service").
This policy applies to all users of our website and covers:
- What personal data we collect and why
- How we use your personal data
- Your rights regarding your personal data
- How we protect your information
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide when you:
- Contact us through our contact form
- Subscribe to our newsletter
- Participate in surveys or feedback requests
- Create an account (if applicable)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website information
- Click-through data
2.3 Age Verification
As our content relates to gambling, we collect and store confirmation that you are 18 years or older. This includes:
- Age verification status
- Timestamp of verification
- Browser fingerprint for verification purposes
3. How We Use Your Information
We use your personal data for the following purposes:
3.1 Service Provision
- Providing casino reviews and information
- Ensuring compliance with age restrictions
- Responding to your inquiries
- Delivering requested content
3.2 Communication
- Sending newsletters (with consent)
- Responding to contact requests
- Providing customer support
3.3 Analytics and Improvement
- Understanding user behavior
- Improving website functionality
- Analyzing content performance
- Conducting market research
3.4 Legal Compliance
- Meeting regulatory requirements
- Preventing fraud and abuse
- Protecting our legal interests
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share your data in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who help us operate our website:
- Analytics providers (Google Analytics)
- Email marketing services
- Hosting providers
- Content delivery networks
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Respond to government requests
- Protect our rights and property
- Ensure user safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
6. Data Security
We implement appropriate security measures to protect your personal data:
6.1 Technical Measures
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security updates
- Access controls and authentication
6.2 Organizational Measures
- Staff training on data protection
- Limited access to personal data
- Regular security audits
- Incident response procedures
While we strive to protect your data, no internet transmission is 100% secure. Please be cautious when sharing personal information online.
7. Your Rights
Under UK data protection law, you have the following rights:
7.1 Access Rights
- Request a copy of your personal data
- Understand how we process your data
- Verify the lawfulness of processing
7.2 Control Rights
- Correct inaccurate personal data
- Delete your personal data
- Restrict processing of your data
- Object to processing
- Data portability
7.3 Exercising Your Rights
To exercise your rights, contact us at privacy@luckyhaven.co.uk. We will respond within one month of receiving your request.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Age verification data: 30 days from verification
- Contact inquiries: 2 years from last contact
- Newsletter subscriptions: Until you unsubscribe
- Analytics data: 26 months (anonymized)
- Legal compliance: As required by law
9. Third-Party Links
Our website contains links to third-party casino operators and other websites. This privacy policy does not apply to these external sites. We recommend reviewing their privacy policies before providing any personal information.
9.1 Affiliate Relationships
We maintain affiliate relationships with casino operators. When you click on affiliate links, the casino may collect your information according to their privacy policy.
10. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through:
- Website notification banners
- Email notifications (for subscribers)
- Updated "last modified" date
Continued use of our website after changes indicates acceptance of the updated policy.
11. Contact Information
If you have questions about this privacy policy or our data practices, contact us:
Lucky Haven Ltd
Data Protection Officer
123 Casino Street
London, EC1A 1BB
United Kingdom
Email: privacy@luckyhaven.co.uk
Phone: +44 20 7946 0958
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.